ToneMetrics
Main Image
✨ Data-Driven Empathy

Transform AI with Emotional Intelligence

We provide the "EQ" layer for modern Artificial Intelligence. ToneMetrics specializes in advanced Affective Computing, turning unstructured audio and text data into actionable emotional metrics to enhance user engagement and retention.

Explore Solutions Request Demo
Core Technology

Metrics That Matter in Human Interaction

Acoustic Fingerprinting

Our engine doesn't just read text; it listens to pitch, cadence, and pause duration to construct a complete emotional profile of the speaker.

Adaptive Sentiment Logic

ToneMetrics allows your AI to dynamically adjust its personality parameters in real-time based on the user's detected stress or happiness levels.

Enterprise API Integration

Designed for high-throughput environments, our lightweight API integrates effortlessly into existing CRM, Tele-health, or EdTech stacks.
Image Image Image
Why ToneMetrics?

Bridging the Gap Between Data and Feeling

Standard NLP models often miss sarcasm, hesitation, or urgency. ToneMetrics fills this gap by analyzing the *metadata of communication*. We train our models on vast datasets of vocal micro-expressions, allowing businesses to predict customer churn or user satisfaction before a conversation even ends.

Engineered for

High-volume call centers, AI sales coaching tools, and automated mental health triage systems.

Seamless Deployment

Deploy via REST API or on-premise SDKs for low-latency applications in gaming and live streaming.

Integration

Consume Intelligence,
Customize Results

Plug & Play
ToneMetrics models are pre-trained on millions of emotional interactions. Access our endpoints immediately to classify sentiment intensity, arousal levels, and valence in real-time audio streams.

Fine-Tuning
Every industry sounds different. We offer dedicated fine-tuning services to adapt our acoustic models to your specific domain—whether it's medical terminology, financial trading floors, or casual gaming chat.

Explore Documentation
Image Image
Use Cases

Applied Emotional Intelligence

Sentiment-Aware CRM

Upgrade your CRM. Detect negative sentiment spikes in support calls automatically and route them to senior agents for immediate de-escalation.

Bio-Acoustic Health

Enhance tele-health apps. Our AI detects subtle vocal tremors or tonal flatness often associated with stress or anxiety, alerting providers.

Real-time Sales Coaching

Assist sales reps live. ToneMetrics analyzes the prospect's hesitation or excitement, prompting the rep with the best closing strategy instantly.

Dynamic Narrative Engines

For game developers. Create NPCs that react to the player's actual tone of voice, unlocking immersive storylines based on player behavior.

Testimonials

Trusted by innovators in AI and Robotics

Hema Vedachalam

Lead ML Engineer, FinTech Corp

"ToneMetrics completely changed our customer verification process. By analyzing voice stress levels, we reduced fraud attempts by 15% while keeping legitimate customers happy. A vital tool for our stack."

John Stevens

CTO, RoboDelivery Inc.

"We integrated ToneMetrics into our delivery robots. Now, the robots can detect if a pedestrian is angry or confused and apologize or stop accordingly. It makes human-robot interaction much safer."

Chi-Ching Han

Product Manager, SmartOrder

"Our kiosk system used to frustrate older customers. With ToneMetrics, the system detects confusion in their voice and automatically switches to a 'simplified mode' with louder audio. It's brilliant."

Yoshimoto Asahi

Director of Mobility Solutions

"We use ToneMetrics for our ride-hailing driver app. It helps us monitor driver-passenger interactions in real-time for safety without needing manual review. It saves us thousands of hours monthly."

Global Presence

Visit our Innovation Hubs

New York

US Headquarters

WeWork, 85 Broad Street

New York, NY 10004

Sales & Enterprise Partnerships
partners@tonemetrics.online

Tokyo

アジア太平洋 R&D

WeWork 丸の内北口

〒100-0005 東京都千代田区丸の内 1-6-5

APAC リサーチチーム
partners@tonemetrics.online

Subscribe to the ToneMetrics Newsletter